Boarding Passes
Bookings
- Does Travala.com have multi-city as a booking option?
- Do I need a visa?
- Why didn't I receive my flight confirmation email after I paid?
- Do I need a passport or other identification documents?
- Do I require travel insurance?
- How do I select my seats?
Changes
- Can I upgrade my flights to business class?
- I entered the wrong name under my flight reservation, what do I do?
- Can I change my flight date?
- How can I add an infant to my flight booking?
- How can I add other passengers to my flight booking?
- How do I make changes to my flight booking?
Payments & Refunds
Cancellations
TravelSmart Protection
- What is TravelSmart Protection?
- How does TravelSmart Protection work?
- When does TravelSmart Protection apply?
- Do I need TravelSmart Protection?
- What assistance does TravelSmart Protection include?
- Can TravelSmart Protection apply more than once?
Priority Pass
- Which lounges are supported by Priority Pass?
- I have activated the Smart Diamond membership, when will I receive my Priority Pass?
- Do my free Priority Lounge Passes carry over from year to year if unused?
- Do I receive 4 free lounge passes per calendar year or does it count from 1 year when I register for Priority Pass?
- Priority Pass asks for credit card details, will I be charged?
- Will the Priority Pass membership be renewed annually for free?
Baggage
Priority Boarding
- Can I transfer my Priority Boarding to another traveller on my itinerary?
- Can I get a refund on Priority Boarding if I no longer want it?
- Can I purchase Priority Boarding for multiple travellers on my itinerary?
- Why can't I see the option to add Priority Boarding?
- How do I add Priority Boarding to my booking?
- What are the benefits of Priority Boarding?