To request a 'voluntary cancellation' of your flights, navigate to My Bookings in your account and click the cancel button next to the relevant booking. Any cancellation requests must be submitted no later than 72 hours before your departure time, otherwise the carrier will classify your absence as a ‘no show’.
If you are unable to request a booking cancellation from your account, please contact our Customer Support team via chat or email at support@travala.com.
A voluntarily cancellation may incur a carrier cancellation fee as well as an administration fee from our travel supplier to process the cancellation. The amount of the cancellation fee will vary depending on the carrier and the airfare rules applicable to your booking.
There is no guarantee of a refund.
Where you request a voluntary cancellation, please be aware that we cannot calculate the refund amount you will receive at the time of your cancellation request. If you are entitled to a refund, your refund option(s) will depend on your original payment method.