TravelSmart Protection includes the booking of an alternative itinerary to your destination or the offer of a refund on any flight in the itinerary with more than one PNR in the itinerary. Conditions depend upon on when the disruption happens in relation to your departure.
If it's more than 48 hours before your trip, you can choose one of these options:
- An alternative itinerary up to the amount you paid for your trip – if it's more expensive, you'll need to pay the difference.
- A full refund in Travel Credits – you can immediately use the Travel Credits for a new booking with us.
If it's less than 48 hours before your trip, you can choose one of these options:
- An alternative itinerary – we will get you to your destination even if the alternative is at an additional cost. If you have to wait for multiple hours or if the alternative departs from a different place, we may also cover your accommodation, refreshments, or airport transfer.
- A full refund in Travel Credits for the unused parts of your itinerary – you can immediately use the credit for a new booking with us.
If we refund you or book you an alternative as a part of the TravelSmart Protection, we will keep any potential carrier refunds or compensation. However, if we do not provide you anything, you might have the right to receive compensation from the carriers based on your passenger rights.
For further details on TravelSmart Protection refer to our Terms & Conditions - TravelSmart Protection.