If there is a disruption and you decided not to add TravelSmart Protection, we can only offer the following:
- a refund (subject to the carrier's flight fare rules), or
- at your request, we will provide paid alternative flight options, however, these will need to be purchased by you in full.
Please be aware that carrier refunds may take up to several months to process. The full terms for flight refunds is located in our Terms and Conditions - clause 8.