If you are entitled to a refund, the available refund amount will be refunded to you based on the original payment method used to purchase your booking.
Credit card or debit card payment
The refund will be sent to the card that you used to pay for the booking. Please note that it may take up to a few months for the refund to be processed by the carrier.
Cryptocurrency payments
Due to regulatory requirements and price volatility, refunds will be processed in Travel Credits and credited to your Travala account. These credits can only be used to purchase future products on Travala and cannot be redeemed for fiat currency or cryptocurrency. Learn more.
Travel Credit payment
The amount will be refunded to you in Travel Credits and sent to your Travel Credits Wallet in your Travala account.
Promo Credits partial payment
Promo Credits that have been used to make a booking are non-refundable in the event of cancellation (whether voluntary or involuntary) or any other circumstances.
Binance Pay
The refund will be made in USDT and will be sent to your Binance Pay wallet in your Binance account.
Crypto.com Pay
The original cryptocurrency used to purchase the booking will be credited to your Crypto.com account.
Refund in Carrier Vouchers
While we will always try to obtain a monetary refund from the carrier on your behalf, it may not always be possible. In such instances, the carrier will usually offer a credit voucher, which can be used for future travel with that particular carrier. Where we receive a credit voucher from the carrier, we will email the credit voucher to the email address of the Travala account used to purchase the original booking.
Non-refundable Fares
If your fare is non-refundable, you may not be able to receive any of the above refunds. However, your booking can generally be rebooked to new dates if the date change is requested at least 72 hours before flight departure. Please note that, where rebooking is available, the total cost of the rebooked fare may differ depending on change fees and differences in the fare and applicable tax.