When the carrier informs us about a flight disruption to your itinerary, we will notify you by email of your options.
We will try to offer you an alternative itinerary as soon as possible, especially if you are already traveling. However, in some cases, our agents need to check the alternatives manually, which may take a little longer to find suitable alternatives.
For further details on TravelSmart Protection refer to our Terms & Conditions - TravelSmart Protection.