Stays

Bookings

• When will I receive my booking confirmation email?
• How do I leave a review for a hotel property?
• How many nights can I book per booking?
• Can I book for someone else?
• Why I cannot find this hotel/room on your site?
• How do we determine our hotel sort and filter order?

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Changes

• How can I amend or extend my stay?
• Can I change my booking if I booked incorrect room type?
• Can I change or cancel a hotel booking if it is non-refundable?
• How do I make changes to my hotel booking?
• How do I change my hotel?

Payments & Refunds

• What are my hotel booking refund options?
• When will I receive my hotel refund?

Cancellations

• If I cancel my current hotel booking, will I pay a fee?
• How do I check if my hotel reservation is refundable?
• Where can I find the hotel cancellation policy?
• What is the difference between non-refundable and free cancellation for a hotel booking?
• How do I cancel my hotel booking?

Special Requests

• How can I add other guest to my hotel booking?
• How can I contact the property?
• Can I Change the Property?
• How do I request extra beds or baby cots for my child(ren)?
• How do I request an early or late check-out?