The timeframe for you to receive your accommodation refund is determined by two factors:
- the refund payment method, for timeframes refer to our Refunds FAQs
- the time it takes for the property or hotel supplier to process the refund
Note: Not all bookings are eligible for a refund. Refer to the hotel cancellation policy to check if your booking is eligible for a refund.
Related Link: Where can I find the hotel cancellation policy?