The cancellation policy of the property determines if a booking is eligible for a refund or not.
Non-refundable booking
The property does not permit amendments or refunds. If you fail to arrive at the hotel or if you cancel the booking, no refund will be given. This information is stated in the accommodation booking cancellation policy at time of booking and the booking confirmation email.
Free cancellation booking
The property will permit you to cancel your booking free of charge within a specified period. This information is stated in the booking cancellation policy and the booking confirmation email.
Example of a common cancellation policy, "Free cancellation before DD/MM/YYYY. Cancellations made after DD/MM/YYYY will be charged XXX of the booking.”