If your booking is confirmed, you will normally receive a confirmation email within 30-60 minutes of making your reservation.
If you have not received your hotel itinerary in this time, please check your email junk/spam folder.
You can always view your booking status online using My Trip on our website or by signing into your Travala.com account and selecting My Bookings from the account menu.
If after the 60 minutes you still have not received your hotel itinerary, please contact the Customer Support team via chat or email support@travala.com.
Cryptocurrency payments require a certain number of blockchain confirmations for the booking to proceed. The number of blockchain confirmations required for the most commonly used payment options are as follows:
- BTC payments: 3 confirmations
- ETH payments (incl. ERC20): 20 confirmations
- BNB payments (incl. BEP20): near-instant
- TRON payments (incl. TRC20): near-instant