A delay in receiving a booking confirmation is common for payments in cryptocurrency, as some tokens require a certain number of blockchain confirmations for the booking to proceed. The number of blockchain confirmations required for the most commonly used payment options are as follows:
- BTC payments: 3 confirmations
- ETH payments (incl. ERC20): 20 confirmations
- BNB payments (incl. BEP20): near-instant
- TRON payments (incl. TRC20): near-instant
If your order is not confirmed within 1 hour, please contact our Customer Support team via chat or email support@travala.com with your Order Number and Transaction Hash/ Proof of payment.