First check the cancellation policy of your tour itinerary or activity booking is eligible for a refund.
If your booking was made under your Travala.com account, you can view the tour operators cancellation policy AND submit a cancellation request under Bookings or My Trip.
If your booking was not made under your Travala.com account, you can view the tour operators cancellation policy AND submit a cancellation request by clicking on My Trip.
If you need assistance, please live-chat us or submit a Contact Us request form.