Refunds are subject to our booking terms and conditions and are not applicable to non-changeable or non-refundable bookings, and are not applicable to Promo Credits.
If your booking was made under your Travala.com account, you can view the tour operators cancellation policy under Bookings or My Trip.
If your booking was not made under your Travala.com account, you can view the tour operators cancellation policy by clicking on My Trip.
If you need assistance, please live-chat us or submit a Contact Us request form.