Unless otherwise indicated in the activity description, bookings are normally confirmed immediately after payment is received or within a few hours.
If your booking was made under your Travala.com account, you can view your booking status from your account under Bookings.
If your booking was not made under your Travala.com account, you can view your booking status on Travala.com by clicking on My Trip.
Once confirmed, you will receive an email with the tour or activity voucher attached. If you have not received your confirmation email, please check your spam or junk folder.
Cryptocurrency payments require a certain number of blockchain confirmations for the booking to proceed. The number of blockchain confirmations required for the most commonly used payment options are as follows:
- BTC payments: 3 confirmations
- ETH payments (incl. ERC20): 20 confirmations
- BNB payments (incl. BEP20): near-instant
- TRON payments (incl. TRC20): near-instant
If you need assistance, please live-chat us or submit a Contact Us request form.