If you are having trouble logging in to your Travala.com account, please find the scenario below that best matches your situation to resolve the issue quickly:
1. Didn't Receive Your Login Code (OTP)?
We use passwordless login. Instead of a password, we'll send a one-time verification code (OTP) to the email address associated with your account.
If you haven't received your code:
- Ensure you're using the correct email address associated with your Travala.com account.
- Check your Spam, Junk, or Promotions folders.
- Wait a few minutes, as email delivery can occasionally be delayed.
- Request a new verification code from the sign-in page if needed.
If you still don't receive the code, please contact our support team for assistance.
2. Switched Your Phone Recently? (2FA Issues)
If you recently changed mobile devices and your Google Authenticator codes are being rejected, it is almost always caused by a time-sync error between your device and our servers.
The Fix: Go to your mobile phone's internal system settings and change your time/date configuration from "Manual" to "Automatic". This forces your phone to sync precisely with your local timezone, which will instantly make your Google Authenticator codes valid again.
3. Locked Out by Two-Factor Authentication (2FA)?
If you have your backup codes: Enter your original 2FA backup code directly into the login prompt to bypass the authenticator app code. Once inside your dashboard, go to your security settings to pair your new device.
If you lost your backup codes: For your account security, our team must manually verify your identity before disabling 2FA access. Please review our 2FA Recovery Guide for next steps.