How to receive your flight booking OTP code
To retrieve or receive your airline OTP verification code, please contact our Customer Support team via Live Chat or email support@travala.com.
Why is my flight booking OTP not going to my phone or email?
At the time of booking, Travala or our third-party supplier details are often stored as the primary contact information in the airline’s system. Because of this structure, the airline’s system will automatically route any automated OTP or login verification codes to Travala's or our supplier's backend instead of your personal phone number.
Can my contact details be updated?
In some cases our team can request an update of the contact details with the airline carrier so that future communications, schedule changes, and OTP verifications are routed directly to your personal details.
Please contact our Customer Support team directly via Live Chat or by emailing support@travala.com.