If you are unable to find your reservation using the airline booking reference on the airline’s website, this is usually because you are not using the correct airline reference number.
How do I find the correct reference number for the airline?
Open your Travala Booking Confirmation Email sent to you after purchase
Locate the specific field labeled Airline Reference (PNR) (this is a 6-character alphanumeric code)
Copy this exact code and paste it into the airline's "Manage Booking" or "Check-In" portal
Can I use my Travala Order Number on the airline website?
No. Your Travala Order ID is strictly for internal tracking within Travala. Airlines operate on independent global distribution networks and will not recognise or accept a Travala order reference in their portals.
If you need further assistance, please contact our Customer Support team via Live Chat or email support@travala.com