If your flight, hotel, activity, or car rental order shows a status of expired after you made a payment, please do not attempt to rebook. Bookings automatically expire if a payment is not fully confirmed within our 10-minute window.
Why did my booking expire?
Due to fluctuating product rates and real-time currency or cryptocurrency exchange shifts, we limit the initial reservation window to 10 minutes. The reservation will be marked as expired if a successful payment confirmation is not received before this timer runs out.
I already sent the payment, what happens next?
Some payment methods, particularly cryptocurrency transactions, can experience blockchain network delays, exceeding our reservation window. Once the payment is detected, our system will automatically attempt to make the reservation again.
What should I do if my hotel booking fails after payment is made?
Our team will find you another alternative for your booking. If there are no suitable alternative options available, we will refund the amount you paid.
If you haven't receive an email after 60 minutes, please reach out to speak to our Customer Support team via Live Chat or email support@travala.com.
To help us resolve this quickly, please provide your Order Number and your Transaction Hash / Proof of Payment.