If you book a stay (hotel) or an activity on Travala.com and find a cheaper price on another website, you can claim a refund for the difference up to 24 hours before your check-in date at the property or the start time of the activity. Please note our Best Price Guarantee does not apply to flight bookings.
Send an email to support@travala.com at least 24 hours before your hotel check-in / activity start date with the following:
- The Order Number in your booking confirmation email
- Proof of the claim, i.e. a link to the other travel website where you found the cheaper accommodation price or activity, or a screenshot
Our customer support team will verify your claim and get back to you within 48 hours.
If we verify your claim, we’ll refund the difference in the form of Travel Credits directly to your Travala.com wallet within 24 to 36 hours after check out.
To claim the refund, you must have a Travala.com account. If you have not created an account yet, please create an account now.
For more information on Best Price Guarantee.