If you have completed payment but your booking or order number is still showing as 'Processing' (even if you paid 10 to 30 minutes ago), this is completely normal. Your reservation goes through normal processing checks before it is fully confirmed.
This happens for these main reasons:
- Supplier/Airline Verification: We are finalising the reservation with our travel partners
- Payment Confirmation: Your payment method is still being verified or cleared
If you paid for your booking using cryptocurrency, your order status will remain as "Processing" until the required number of blockchain network confirmations are fully completed.
The number of blockchain confirmations required for the most commonly used payment options are as follows:
BNB Payments (BEP20): Near-instant confirmation.
TRON Payments (TRC20): Near-instant confirmation.
BTC Payments: Requires 3 network confirmations.
ETH & ERC20 Token Payments: Requires 20 network confirmations.