Once the refund is received from our supplier, the refund payout processing times will depend on the payment method used:
- Credit/ debit card payment: the refund will be paid out within 7 business days, however, it may take up to 30 days for it to appear in your bank account, depending on your bank billing cycle. Please contact your bank to investigate if the funds do not appear in your account after this time.
- Cryptocurrency payments: the refund will be paid out in Travel Credits and will be sent to your wallet in your Travala.com account within 7 business days.
- Crypto.com Pay: the refund will be paid out in the cryptocurrency that was used to make the booking within 7 business days (please note that the refund amount may differ due to the current market price of the cryptocurrency used).
- Travel Credits payment: the refund will be paid out in Travel Credits and will be sent to your wallet in your Travala.com account within 7 business working days.
- Binance Pay: the refund will be paid out in USDT and will be sent to your Binance Pay wallet in your Binance account within 7 business working days.
Note: Not all bookings are eligible for a refund. Refer to the booking cancellation policy or contact our Customer Service team to check if your booking is eligible for a refund.