TravelSmart Protection applies when:
- There is a cancellation of the trip or part of it;
- There is an involuntary airport change of any flight in the itinerary (with more than one PNR in the itinerary, i.e. must have connecting flights); or
- There is a delay or schedule change causing insufficient time for a layover.
TravelSmart Protection will not apply:
- In the event of an involuntary change to a flight with a single PNR (i.e. no connecting flights) where the new itinerary is less than 24 hours from the original itinerary;
- In the event of a force majeure situation that is beyond our or the carrier’s control;
- Where you cannot travel or miss your trip because of your own fault; and
- If you change your trip or contact details directly with the carriers without our knowledge and approval.
For further details on TravelSmart Protection refer to our Terms & Conditions - TravelSmart Protection.